Shipping Policy - Fox Maiden
    •  FREE + FAST Shipping On Orders Over $60
    •  Easy Returns
    •  (03) 9079 5460

    AUSTRALIAN CUSTOMERS

    Free Shipping 

    We are proud to offer Free Shipping on any order over $60 via Regular Post, Australia wide.

    Orders under $60 will be charged $5 for shipping (orders under $60 will ship via Express Post).

    Express Post

    Want your order faster? We offer exceptionally cheap Express Post shipping for next business day delivery. Most Express Post orders are charged at $5 for regular sized parcels and $9 for larger or bulky parcels.

    If you opt for Express Post shipping, your final charge will be displayed at the check-out.

    You will be able to select your preferred shipping method, Free or Express at the check-out.

    Delivery times

    Regular Post (Free Shipping)

    Melbourne Metro Area: Orders placed on a business day > arrives within 1-2 business days.

    Sydney, Brisbane/Gold Coast, Adelaide, Tasmania and Canberra, metropolitan areas: Orders placed on a business day > arrives in 2-3 business days.

    The rest of Australia (includes Perth & rural areas): Orders placed on a business day > arrives in 4-6 business days.

    Express Post (Paid Shipping)

    We use Australia Post's Express Service with guaranteed next business day delivery within their Next Day Delivery Network.

    80% of residential & commercial addresses are covered within the network. To view Australia Post's Next Day Delivery Network for Express Post Service, click here. *Note - please ensure you select the "National Network" dropdown and not your local state.

    If you're located outside of major cities or in a rural area, please allow an extra 1-2 business days for your Express Post parcel to arrive.

    Order Processing

    We aim to process all orders literally as they come through, as fast as possible.

    Orders placed before 2pm AEST on a business day are sent that same day.

    Orders placed after 2pm AEST on a business day are sent the following business day.

    Orders placed on weekends are sent the next business day.

    Public Holidays: please allow 1 extra business day for your parcel to arrive in the event that a public holiday falls in your delivery window.

    Tracking (Australian customers)

    We ship all our parcels via Australia Post. As soon as your order has shipped, you will be notified by email which will include your tracking number.

    Visit http://auspost.com.au/track/ to track your parcel.

    Delivery to your home address

    If you're not home when the courier attempts to deliver, a slip will be left for you by the courier & you will then be able to collect your parcel from the nominated Australia Post office. The collection office will be specified on the slip & it is usually your nearest post office. You will need to present ID to collect the parcel. This is the most secure way to post and all parcels will be shipped this way.

    Alternatively, should you wish to have your parcel left at your home address (instead of receiving a slip) this can be arranged. Please notify us via email admin@foxmaiden.com.au immediately after placing your order. Our amazing staff will normally process orders within a matter of minutes or hours so you need to be quick to arange this - once your order has been processed & shipped it cannot be recalled. Should you nominate to have your parcel left at your address, the courier will leave your parcel in the most secure area possible out of the weather. Warning: in very rare instances parcels can become lost or stolen using this method - in the very unlikely event that your parcel goes missing (and you requested for it to be left by the courier) Fox Maiden will not be held accountable.  

    Delivery to a business address

    You may of course, nominate a business address for the delivery of your parcel. Please ensure that you provide a full & detailed address so that the courier can easily drop it off at the right place. Not all couriers are familiar with your work area or reception, so please be specific.

    Changing your delivery address

    Our amazing team aims to process and pack your order as fast as possible. This means your shipping address can only be changed if your order has not left. To change your shipping address, contact us as soon as possible on (03) 9079 5460 or email admin@foxmaiden.com.au

    Incorrect shipping address

    Please take extra care when entering your shipping address to ensure it is correct & accurate. In the event that you provide us with an invalid shipping address and as a result the parcel is automoatically returned to us by Australia Post, we will not be held accountable. Any further required shipping to have the parcel sent back to you will be at your expense plus, a $10 flat rate return to sender fee.

    Order cancellation

    Please take care when placing your order. If you decide to cancel your order prior to shipping, our normal returns policy applies see here. You will be issued with an online credit equal to the total value of your purchase in such instances.

     

    INTERNATIONAL CUSTOMERS

    We offer exceptionally cheap international shipping rates via Australia Post.

    New Zealand: Most regular sized parcels are charged at $9 or, for larger sized parcels $15.

    United States: Most regular sized parcels are charged at $15 or, for larger sized parcels $30.

    Final shipping charges will be displayed at the check-out.

    Duties & taxes

    Our local Australian GST will be deducted from the AUD price at the check out so that your purchase price excludes any Australian taxes.

    We are required by Australian Law to declare the full value of the goods being shipped as 'merchandise' in AUD  - we are unable to declare a lower value as 'gift'.

    Please note that your order may attract import duties or local taxes upon arrival into your destination country. Please familiarise yourself with any such local customs charges that may be applicable before purchasing.

    Delivery times (international customers) 

    The estimated time of arrival (ETA) quoted below commences from the day after you receive your shipping notification email.

    New Zealand - please allow 5-8 business days.

    United States and United Kingdom - please allow 7-10 business days.

    Shipping & Tracking (international customers)

    We ship all orders using Australia Post's, Pack and Track International service.

    If no one is at your nominated address, a card will be left for you to collect the parcel from your nearest local post office - the collection post office will be stated on the card (usually your nearest local post office). 

    Overseas Tracking

    Upon shipping, you will receive email notification & your tracking number. You can track your parcel at the below links for your corresponding country:

    United States - track your parcel here.

    New Zealand - track your parcel here.

    United Kingdom - track your parcel here.

     

    Helpful tips with international tracking

    When attempting to track, it is normal to not see any tracking information within the first few business days from the ship date. If you have received our shipping notification email, please rest assured that your parcel is on its way.

    If your parcel has not arrived and the full ETA period has elapsed (ETA period commences from the day after you received your shipping notification email), please allow an additional 2-3 business days for your parcel to arrive.

    Should you still be concerned about the whereabouts of your parcel, the fastest way to obtain more information is by contacting your local postal service, quote your tracking ID and they will be able to assist you.

    United States - USPS 1800 222 1811

    New Zealand - NZ Post 0800 501 501

    United Kingdom - Parcel Force 0844 800 4466

    And of course, if you need our help please email admin@foxmaiden.com.au and we will respond within 24 hours often sooner.

     

    PRICE MATCH GUARANTEE

    Our final prices are the cheapest globally after shipping costs. Guaranteed!

    If you see the identical item in stock on any other website for less than our final price, we will match or beat their final price. Simply email us the link to the product so that we can verify the item & the validity of the merchant. We will respond within 24hrs (often much sooner) with a discount code which will give you the opportunity to purchase the item at a discounted rate as determined by us.

    Please check first if there are any applicable shipping charges from the competing website. We offer free shipping Australia-wide on orders over $60.

    Please note that the decision to price match is made at our discretion.

    In some scenarios we may decide not to price match.

    Notes & Definitions

    “Identical item” means the exact same brand, style, colour & size

    “Final price” means the price after any shipping fees and/or taxes are added